# Customer Success Manager

Hiring organization: [Tubular Labs](https://career.thegoodapps.co/organizations/tubular-labs)

Canonical page: https://career.thegoodapps.co/jobs/eff343b9-2b78-46b5-91c5-4579612c8a3e

Listed on Tubular Labs's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: United States
- Salary: 90000 – 115000 USD per year

## Summary

This role manages relationships with large media clients like CNN and Netflix, focusing on renewals, cross-selling, and ensuring customers achieve their goals using Chartbeat's analytics and revenue solutions. It suits someone with 4+ years of B2B account management experience who understands media and SaaS platforms and can work independently across multiple priorities.

_Our summary, not Tubular Labs's wording._

## Skills named

Salesforce, Web Analytics

## Required

- Bachelor's degree or equivalent experience
- 4+ years of B2B relationship management experience
- Consultative relationship building and objection handling
- Enterprise customer portfolio growth experience
- CRM and pipeline management capability
- Strong written and verbal communication skills
- Contract negotiation skills

## Nice to have

- Media organization experience
- SaaS, cloud, or marketing platform background
- Salesforce expertise
- Web/media publishing technology and debugging familiarity
- Global customer management experience
- Multinational experience
- Multilingual skills (Spanish, French, Japanese, German)

Apply on Tubular Labs's site: https://job-boards.greenhouse.io/chartbeatinc/jobs/5206356007