# Sr. Manager, Client Experience Support

Hiring organization: [Cohere Health](https://career.thegoodapps.co/organizations/cohere-health)

Canonical page: https://career.thegoodapps.co/jobs/ef92463c-71ed-46e3-a626-4f7e8538b858

Listed on Cohere Health's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States
- Salary: 100000 – 110000 USD per year

## Summary

Lead the frontline support team for a healthcare SaaS platform, managing ticket triage, team coaching, and operational improvements to keep client issues moving smoothly through resolution. This role suits someone with healthcare tech experience who enjoys building better processes and empowering support staff.

_Our summary, not Cohere Health's wording._

## Skills named

Confluence, Datadog, Jira, Okta

## Required

- 3–5 years client support or technical support operations experience
- Healthcare technology or SaaS environment background
- Ticket management system expertise
- Identity and access management tool proficiency
- Team leadership and prioritization skills
- Ability to communicate technical issues in client-appropriate language
- SLA and escalation process management
- Support workflow expertise

## Nice to have

- Healthcare IT, prior authorization, or utilization management platform experience
- Atlassian suite familiarity
- Monitoring and alerting tools experience
- Knowledge base building or improvement experience
- Track record driving operational process improvements or automation

Apply on Cohere Health's site: https://job-boards.greenhouse.io/coherehealth/jobs/7984650003