# Customer Experience Team Lead

Hiring organization: [Slice](https://career.thegoodapps.co/organizations/slice)

Canonical page: https://career.thegoodapps.co/jobs/ee50c2fe-62d8-41e4-abcb-994a50b6def1

Listed on Slice's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Skopje

## Summary

Lead a customer service team handling inbound calls and order processing for restaurant partners using Slice's platform. This role suits someone with contact center or account management experience who can manage a pod, maintain service quality, and thrive during evening and night shifts in a fast-paced environment.

_Our summary, not Slice's wording._

## Required

- 3+ years in Account Management, Customer Support, or Customer Success
- English verbal and written communication (minimum B2 level)
- Ability to work evening and night shifts (4 pm to 7 am)
- Experience using ticketing systems, CRMs, and spreadsheets
- Ability to stay calm and empathetic in high-paced contact center environment
- Ability to multitask and handle competing priorities

Apply on Slice's site: https://slice.careers/careers-listing?gh_jid=7966759