# Customer Experience Strategist

Hiring organization: [Office of the Chief Information Officer, Department of Housing and Urban Development](https://career.thegoodapps.co/organizations/office-of-the-chief-information-officer-department-of-housing-and-urban-development)

Canonical page: https://career.thegoodapps.co/jobs/ee2ce49c-fa1d-4d0b-8061-5b4200ece6f7

Listed on Office of the Chief Information Officer, Department of Housing and Urban Development's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Philadelphia, PA
- Salary: 106437 – 158322 USD per year

## Summary

This federal government role develops customer experience strategies and knowledge management practices for HUD's contact centers across multiple service channels. It suits someone with experience analyzing service performance data, designing operational improvements, and collaborating with stakeholders to enhance how the department serves the public.

_Our summary, not Office of the Chief Information Officer, Department of Housing and Urban Development's wording._

## Skills named

Data Analysis, Knowledge Management

## Required

- One year of specialized experience at GS-12 level or equivalent
- Experience analyzing contact center performance data and service metrics
- Experience developing customer experience strategies and knowledge management governance
- Experience collaborating with cross-functional teams on service improvements

Apply on Office of the Chief Information Officer, Department of Housing and Urban Development's site: https://www.usajobs.gov/job/889162500