# Product Support Engineer

Hiring organization: [Samsung Semiconductor](https://career.thegoodapps.co/organizations/samsung-semiconductor)

Canonical page: https://career.thegoodapps.co/jobs/ee170cd4-e15a-4e60-a5fe-bb242e598209

Listed on Samsung Semiconductor's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Plano, TX

## Summary

This role manages quality testing and field support for Samsung home appliances from development through customer service, coordinating across internal teams and international factories to ensure products meet standards. It suits engineers with home appliance or consumer electronics experience who can handle both laboratory evaluations and on-site troubleshooting.

_Our summary, not Samsung Semiconductor's wording._

## Skills named

Data Analysis, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word

## Required

- Bachelor's degree in Engineering
- 4+ years consumer electronics industry experience
- Proficiency in large data analysis
- Proficiency in MS Excel with macros and pivot tables
- Proficiency in MS Office suite
- Ability to read and interpret technical specifications and engineering documents
- Ability to work with minimal supervision
- Strong verbal and written communication skills

## Nice to have

- 4+ years home appliance or service support role experience
- DA (Domestic Appliance) experience
- Knowledge of electrical or HVAC systems
- Ability to develop strong cross-functional relationships
- Experience negotiating and managing communications
- Experience with firmware/software QA testing
- Experience developing technical training content

Apply on Samsung Semiconductor's site: https://sec.wd3.myworkdayjobs.com/en-US/Samsung_Careers/job/6625-Excellence-Way-Plano-TX-USA/Product-Support-Engineer_R119007