# Mgr Capabilities SLA/KPI Tech

Hiring organization: [The Hershey Company](https://career.thegoodapps.co/organizations/the-hershey-company)

Canonical page: https://career.thegoodapps.co/jobs/ec0b3919-83aa-4571-a230-721a6943a72e

Listed on The Hershey Company's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Hershey, PA

## Summary

This role manages the operational capabilities, performance metrics, and technology infrastructure of a Global Capability Center, transitioning it from a cost-focused to a value-driven organization. It suits experienced operations or technology leaders who can design performance frameworks, oversee automation initiatives, and align global teams around shared service excellence.

_Our summary, not The Hershey Company's wording._

## Skills named

Artificial Intelligence (AI), ITIL, Lean Six Sigma, Power BI, Robotic Process Automation (RPA)

## Required

- Bachelor's degree in Computer Science, Engineering, IT, or Business
- 10+ years in Global Capability Center, Global Business Services, Shared Services, or IT Operations
- 5+ years managing performance frameworks, capability development, and technology transformation
- ITIL v4 certification
- PMP certification
- Lean Six Sigma Black Belt certification
- Power BI certification
- AI or Automation certification

## Nice to have

- MBA

Apply on The Hershey Company's site: https://careers.thehersheycompany.com/job/Hershey-Mgr-Capabilities-SLAKPI-Tech-PA-17033/1411457400/