# Client Success Manager

Hiring organization: [BackJoy](https://career.thegoodapps.co/organizations/backjoy)

Canonical page: https://career.thegoodapps.co/jobs/eab80721-d7ab-4e49-acdf-7083745fd641

Listed on BackJoy's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Austin, TX
- Remote: yes

## Summary

This is a Client Success Manager role at a FinTech startup serving community banks and credit unions. You'll own a portfolio of 20-30+ financial institution clients, driving product adoption and renewals while serving as the trusted business advisor to executive stakeholders.

_Our summary, not BackJoy's wording._

## Skills named

Salesforce

## Required

- 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking technology, or enterprise SaaS
- Experience managing a portfolio of 20–30+ accounts simultaneously
- Excellent presentation and communication skills with ability to lead executive business reviews
- Demonstrated track record of driving product adoption, renewals, and expansion opportunities
- Strong relationship management skills with ability to build trust across operational and executive stakeholders
- Ability to navigate complex client organizations and build relationships across multiple stakeholder levels
- Comfortable managing escalations and driving resolution under pressure
- Strong organizational skills managing multiple priorities simultaneously

## Nice to have

- Experience with credit unions, community banks, or digital banking platforms
- Familiarity with core banking systems (Corelation, Jack Henry Symitar, Fiserv Portico, CU Answers)
- Experience with digital banking platforms or financial technology products
- Experience using CRM and CS tools (Salesforce, Gainsight, ChurnZero)
- Experience supporting clients through platform migrations or major product launches

Apply on BackJoy's site: https://jobs.ashbyhq.com/bankjoy/dc2303b4-fd3e-4574-ab17-ea09acac1a32/application