# Technical Quality Program Manager

Hiring organization: [Notion](https://career.thegoodapps.co/organizations/notion)

Canonical page: https://career.thegoodapps.co/jobs/e9e98459-8b50-4881-9248-c32205d92f05

Listed on Notion's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Francisco, CA
- Remote: yes
- Salary: 62 – 68 USD per hour

## Summary

This role manages the experience and workflows around bug reporting and feature requests at Notion, serving as a bridge between customers and product teams to improve how quality issues are tracked, prioritized, and resolved. It suits someone who enjoys solving operational problems with data, collaborating across engineering and support functions, and building scalable processes that help a large user base.

_Our summary, not Notion's wording._

## Skills named

Artificial Intelligence (AI)

## Required

- 3-5 years in customer support operations, product operations, technical support, or customer experience
- Experience working with engineers, product managers, and customer-facing teams
- Ability to solve ambiguous problems and use data to build consensus
- Experience tracking and analyzing operational metrics against KPIs and service goals
- Demonstrated experience leveraging AI to streamline cross-functional programs

## Nice to have

- Notion product expertise
- Project Management Professional (PMP) certification or equivalent
- SQL or data querying experience
- Contribution to product development at a software company

Apply on Notion's site: https://jobs.ashbyhq.com/notion/9cded2a2-2666-4108-a2bb-23cb63c92a24/application