# Customer Success Manager, Beneficial Deployments - Life Sciences

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/e944933a-9bb0-49b0-9bc2-a6b45990ba13

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Salary: 200000 – 265000 USD per year

## Summary

A strategic account manager role supporting life sciences organizations deploying Claude for research and discovery. This suits someone with both customer success experience and deep familiarity with how scientific institutions work, who can balance hands-on partnerships with scaled community programs.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Data Governance, Single Sign-On (SSO)

## Required

- 6+ years of customer success, technical account management, or solutions engineering
- 3+ years in life sciences research with exposure to technology adoption
- Direct experience working with academic research institutions, nonprofits, biotech, or pharma
- Understanding of life sciences regulations, risk, and compliance
- Experience managing both consumption-based and seat-based business models
- Experience designing and delivering one-to-many customer programs alongside account management
- Technical fluency to understand AI/ML concepts and API integrations
- Ability to explain technical products to diverse audiences
- Bachelor's degree or equivalent

## Nice to have

- Familiarity with scientific data types, bioinformatics tooling, or research workflows
- Experience with agentic or Claude-powered workflows
- Passion for ensuring frontier AI is developed safely and deployed beneficially

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5416026008