# Customer Success Manager, GSI

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/e91e5be4-f5f6-4171-bad2-c38efbd3118c

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Seattle, WA
- Salary: 200000 – 265000 USD per year

## Summary

This is a Customer Success Manager role focused on supporting enterprise Systems Integrators adopting Claude AI products. The position suits someone with technical fluency and account management experience who can act as a strategic advisor, help customers scale their usage, and identify new use cases across their organizations.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- 6+ years Customer Success, Technical Account Management, or Solutions Engineering experience
- Experience with enterprise Systems Integrator customers
- Technical fluency with AI/ML concepts and API integration patterns
- Track record managing a portfolio of accounts
- Bachelor's degree or equivalent education and experience

## Nice to have

- Experience with both consumption-based and seat-based business models
- Strategic mindset for identifying growth opportunities
- Passion for AI and responsible AI development
- Experience with Train the Trainer and Center of Excellence programs

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/4986159008