# Customer Success Manager

Hiring organization: [Rasa](https://career.thegoodapps.co/organizations/rasa)

Canonical page: https://career.thegoodapps.co/jobs/e6ad95ea-06b5-4eeb-87b8-2772492e7343

Listed on Rasa's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Remote - USA
- Remote: yes
- Salary: 85000 – 128000 USD per year

## Summary

A Customer Success Manager role focused on managing enterprise customer relationships, driving adoption and retention through onboarding, QBRs, and identifying expansion opportunities. This suits someone with SaaS experience who enjoys working with technical customers and can own accounts end-to-end.

_Our summary, not Rasa's wording._

## Required

- Manage a book of enterprise customers end-to-end
- Run onboarding, QBR, and renewal meetings
- Identify and drive expansion opportunities
- Handle technical conversations with IT stakeholders
- Understand and explain the product credibly
- Work with large SaaS/technology customers

## Nice to have

- Prior technical role experience
- Experience running demos
- Ability to configure business logic

Apply on Rasa's site: https://jobs.ashbyhq.com/Rasa/61aa5d7a-f202-47e1-a83a-35c09315b892/application