# Junior Infrastructure Service Delivery Lead

Hiring organization: [Accenture](https://career.thegoodapps.co/organizations/accenture)

Canonical page: https://career.thegoodapps.co/jobs/e53d3d01-f449-4e4b-a4af-b4ef2c5ccf93

Listed on Accenture's own careers site. Applications go to them directly.

- Seniority: Entry

## Summary

A junior-level role managing IT infrastructure service delivery for clients, with responsibility for SLA compliance, technical team coordination, and continuous improvement initiatives. Suited for professionals early in their careers who want to develop ITSM and cloud service management expertise while supporting AI-driven operational transformation.

_Our summary, not Accenture's wording._

## Skills named

Agile, Amazon Web Services (AWS), Datadog, DevOps, Dutch Language, Dynatrace, Grafana, ITIL, Microsoft Azure, ServiceNow

## Required

- Understanding of ITIL principles (Incident, Problem, Change, Service Level Management)
- Familiarity with ITSM tools (ServiceNow or Jira Service Management)
- Basic knowledge of IT infrastructure (servers, networking, cloud, end-user computing)
- Strong organisational and priority management skills
- Excellent communication and stakeholder management abilities
- Analytical mindset for service performance data interpretation
- Customer-focused attitude
- Fluency in English and French and/or Dutch
- NATO member country citizenship
- Eligibility to work in Belgium

## Nice to have

- Exposure to cloud infrastructure services (AWS, Azure, GCP)
- Basic knowledge of DevOps or Agile delivery methodologies
- Experience with monitoring and observability tools (Grafana, Datadog, Dynatrace)
- Familiarity with vendor management or supplier governance
- Experience in client-facing IT support or service desk role
- ITIL 4 Foundation certification
- Industry-recognized cloud fundamentals or operations certification
- ServiceNow Certified System Administrator (CSA)
- Project Management certification (CAPM or equivalent)

Apply on Accenture's site: https://accenture.wd103.myworkdayjobs.com/en-US/AccentureCareers/job/Brussels/Junior-Infrastructure-Service-Delivery-Lead_R00343731