# Lead Medical Support Assistant

Hiring organization: [Military Treatment Facilities under DHA](https://career.thegoodapps.co/organizations/military-treatment-facilities-under-dha)

Canonical page: https://career.thegoodapps.co/jobs/e454bd1c-d658-4714-ae5d-bdafa04121bf

Listed on Military Treatment Facilities under DHA's own careers site. Applications go to them directly.

- Seniority: Lead / Staff / Principal
- Location: Fort Drum, NY
- Salary: 45409 – 59031 USD per year

## Summary

This role supports appointment scheduling and patient services at a military health clinic's centralized call center, requiring someone with prior experience in healthcare customer service and electronic health records. It involves verifying patient eligibility, scheduling, resolving billing issues, and mentoring junior staff.

_Our summary, not Military Treatment Facilities under DHA's wording._

## Required

- U.S. citizen
- One year specialized experience providing customer service in a clinical setting
- Experience with appointment scheduling
- Experience maintaining electronic health records
- Experience reviewing referrals
- Experience balancing team workloads
- Experience training staff

Apply on Military Treatment Facilities under DHA's site: https://www.usajobs.gov/job/889342300