# Key Account Manager, Customer Excellence (level III)

Hiring organization: [The Greenbrier Companies](https://career.thegoodapps.co/organizations/the-greenbrier-companies)

Canonical page: https://career.thegoodapps.co/jobs/e2cb2436-9227-4f6c-9ba5-f193d1bdb491

Listed on The Greenbrier Companies's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: Lake Oswego, OR
- Remote: yes

## Summary

This role manages high-value customer accounts at a rail equipment manufacturer, owning relationship development, complex issue resolution, and cross-functional coordination to drive retention and satisfaction. It suits experienced account managers ready to work independently on strategic accounts while mentoring junior colleagues and leveraging data to guide decisions.

_Our summary, not The Greenbrier Companies's wording._

## Skills named

Microsoft Office, Salesforce

## Required

- Bachelor's degree in business, marketing, or related field, or equivalent education and experience
- Five or more years of progressive account management or customer relationship management experience
- Demonstrated success independently managing complex customer relationships and escalated issues
- Advanced communication, negotiation, and relationship-building skills
- Ability to analyze multifaceted business issues and recommend practical solutions
- Proficiency with Salesforce and Microsoft Office
- Ability to use data to guide decisions and account strategies
- Strong planning, prioritization, project coordination, and problem-solving skills

## Nice to have

- Proficiency with CRM software like Salesforce
- Knowledge of railcar leasing and asset lifecycle management
- Ability to work on-site at Lake Oswego, Oregon office

Apply on The Greenbrier Companies's site: https://careers-gbrx.icims.com/jobs/5683/key-account-manager%2c-customer-excellence-%28level-iii%29/job