# Product Support Engineer

Hiring organization: [Pylon](https://career.thegoodapps.co/organizations/pylon)

Canonical page: https://career.thegoodapps.co/jobs/e06c6fa8-c493-483e-a4c5-9192840cbc54

Listed on Pylon's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: San Francisco, CA
- Salary: 100000 – 150000 USD per year

## Summary

Join Pylon's support team to be the first hire in their support function, working directly with the product while providing customer support and shaping how an AI-native support platform handles its own customer interactions. This role combines hands-on support delivery with product feedback and process development, ideal for someone who wants to influence a product roadmap while helping establish best practices for a rapidly growing company.

_Our summary, not Pylon's wording._

## Required

- Located in or willing to relocate to San Francisco
- Work in-person
- Comfortable with customer interactions over chat and video
- Interest in product tinkering
- 1-8 years of experience

## Nice to have

- Technical background
- Technical appetite

Apply on Pylon's site: https://jobs.ashbyhq.com/pylon-labs/2b1c3ce3-0b80-4daa-b9b8-8f48b24e491f/application