# Digital Customer Success Manager

Hiring organization: [Epidemic Sound](https://career.thegoodapps.co/organizations/epidemic-sound)

Canonical page: https://career.thegoodapps.co/jobs/e05f4619-c825-4d92-bef8-039ecbc7284e

Listed on Epidemic Sound's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: New York, NY
- Remote: yes
- Salary: 88500 – 112500 USD per year

## Summary

This role oversees customer retention and adoption for a mid-market music licensing business across the Americas, using digital-first, one-to-many engagement strategies rather than traditional account management. It suits someone with SaaS or media customer success experience who excels at data analysis, scaling automated workflows, and managing large customer portfolios with minimal hands-on intervention.

_Our summary, not Epidemic Sound's wording._

## Skills named

Data Analysis, Salesforce

## Required

- 4+ years in Customer Success, Account Management, or commercial roles in SaaS or Media
- Experience managing high-volume customer portfolios with digital-first or one-to-many support models
- Advanced data analysis skills with ability to convert metrics into retention strategies
- Consistent track record meeting or exceeding retention and expansion targets
- Fluent English communication with ability to influence customers through digital channels
- Self-starter mindset with ability to innovate and automate tasks

## Nice to have

- Experience with Planhat, Salesforce, or other Customer Success Platforms

Apply on Epidemic Sound's site: https://jobs.ashbyhq.com/epidemic-sound/afe5e85e-8b18-454c-a016-fe2ebe44b9d3/application