# Customer Support Manager

Hiring organization: [Redpoint Ventures Portfolio](https://career.thegoodapps.co/organizations/redpoint-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/e03bad96-86fa-48c1-9842-c00160b14ec9

Listed on Redpoint Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: United States - Remote
- Remote: yes
- Salary: 140000 – 165000 USD per year

## Summary

This role manages Chainguard's AMER technical support engineering team, focusing on escalation quality and engineering capacity management between L2 and L3 support tiers. It suits engineering-minded managers who combine deep technical knowledge with customer relationship skills and can balance rigorous operational discipline with team development.

_Our summary, not Redpoint Ventures Portfolio's wording._

## Skills named

Kubernetes, Linux, Zendesk

## Required

- 4+ years managing technical support or software engineers in production environments
- Design and operate escalation processes
- Technical credibility in Linux ecosystem
- Clear written communication for escalation summaries and metrics
- Develop engineers through feedback and structured growth plans
- Operate in globally distributed teams with strong handoff discipline

## Nice to have

- Container security or DevSecOps tooling experience
- Kubernetes expertise
- Open source software ecosystem knowledge
- Zendesk operational experience
- Exposure to AI-assisted support tooling or LLM-based systems

Apply on Redpoint Ventures Portfolio's site: https://job-boards.greenhouse.io/chainguard/jobs/4689095006