# IT Support Engineer, Executive Support

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/e00771a2-cbc7-4c6f-b8d8-c8ed0b4c2132

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Francisco, CA
- Salary: 230000 – 265000 USD per year

## Summary

This role stands up a new executive support function within IT, handling white-glove technology support for executives, board members, and administrative staff. It suits an experienced IT support professional who can build processes from scratch, thrives under pressure, and balances service excellence with confidentiality.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Identity And Access Management, macOS

## Required

- 7+ years IT support experience
- 3+ years executive support experience
- Ability to stand up a service from scratch
- Experience handling sensitive requests with discretion
- Hands-on IT support fundamentals including macOS fleets
- AV setup and troubleshooting capability
- Composure under urgent escalation
- Security-first mindset
- Bachelor's degree or equivalent

## Nice to have

- Experience supporting C-suite or board at companies with security/compliance requirements
- Advanced AV skills beyond first response
- Experience building runbooks or support automation
- Experience supporting AI/ML research environments or technical user bases

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5370555008