# People Ops Process Transformation Lead

Hiring organization: [Mercury General](https://career.thegoodapps.co/organizations/mercury-general)

Canonical page: https://career.thegoodapps.co/jobs/def101b5-028d-4676-bfef-73def944df59

Listed on Mercury General's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote, UNAVAILABLE, US
- Salary: 101167 – 204439 USD per year

## Summary

This role leads process transformation across Mercury's People Operations function, mapping existing workflows, identifying improvement opportunities, and implementing better ways of working. It suits an organized, detail-oriented operator comfortable balancing strategic thinking with hands-on execution across complex, cross-functional initiatives.

_Our summary, not Mercury General's wording._

## Skills named

Change Management, Data Analysis, Process Mapping, Project Management

## Required

- 5–7+ years in People operations, HR service delivery, HR technology, or related field
- Bachelor's degree in business, operations, HR, project management, or related field
- Demonstrated experience documenting and redesigning end-to-end workflows
- Experience leading cross-functional initiatives with structured problem-solving and implementation discipline
- Ability to define success measures and use data to evaluate impact
- Strong process-mapping, prioritization, and project-planning skills
- Clear written communication and documentation skills

## Nice to have

- Consulting or continuous-improvement background
- Service design or systems-thinking experience
- Change-management experience
- Experience creating playbooks and governance materials

Apply on Mercury General's site: https://careers-mercuryinsurance.icims.com/jobs/6880/people-ops-process--transformation-lead/job