# Advanced Medical Support Assistant (Call Center)

Hiring organization: [Veterans Health Administration](https://career.thegoodapps.co/organizations/veterans-health-administration)

Canonical page: https://career.thegoodapps.co/jobs/dedc753f-f5f0-4668-b3ce-5960b7e786e8

Listed on Veterans Health Administration's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Bruno, CA
- Salary: 63094 – 82021 USD per year

## Summary

This role provides administrative and patient support to veterans in a VA call center, handling appointment scheduling, secure messaging, and coordination across multiple clinics. It suits people who excel at managing complex scheduling systems, communicating with healthcare teams and patients under pressure, and working independently within established protocols.

_Our summary, not Veterans Health Administration's wording._

## Skills named

Medical Terminology

## Required

- U.S. citizenship or eligible non-citizen status
- English language proficiency in speaking and writing
- High school diploma or equivalent
- One year of experience equivalent to GS-5 level in medical support or patient administration
- Advanced knowledge of healthcare scheduling and access-to-care processes
- Advanced knowledge of interdisciplinary coordinated care models and patient flow
- Advanced knowledge of medical terminology
- Ability to communicate tactfully with difficult or distressed patients
- Ability to work independently and prioritize across multiple tasks
- Ability to use multiple contact modalities: phone, messaging, chat, text, video

## Nice to have

- Call center experience

Apply on Veterans Health Administration's site: https://www.usajobs.gov/job/891595900