# Implementation Consultant - Lead

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/de295677-ba60-472d-9cde-9d09d4476c76

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Lead

## Summary

This role implements and configures Sprinklr's contact center platform for enterprise clients, handling technical deployment, customer training, and ongoing platform optimization. It suits someone with contact center or VoIP experience who enjoys solving complex integration problems and working closely with customers across different time zones.

_Our summary, not Sprinklr's wording._

## Skills named

Amazon Connect, Groovy, JavaScript, Salesforce Service Cloud, SIP, VoIP Systems, Wireshark

## Required

- Bilingual Spanish and English business proficiency
- Analytical and problem-solving skills
- Strong communication both written and verbal
- At least one contact center or VoIP platform deployment experience
- Customer-focused mindset

## Nice to have

- Experience with Genesys, Amazon Connect, Cisco Webex Contact Center, or Ring Central
- Knowledge of voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC
- CTI or voice recording product experience
- Familiarity with Salesforce Service Cloud or similar CRM systems
- Groovy and JavaScript programming experience
- Exposure to video conferencing, IM, or VoIP systems

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/Mexico---Remote/Implementation-Consultant---Lead_113252-JOB