# Senior Manager, Technical Support Engineering

Hiring organization: [Motive](https://career.thegoodapps.co/organizations/motive)

Canonical page: https://career.thegoodapps.co/jobs/dd516244-1f65-422a-87e0-d1c278b37d45

Listed on Motive's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Remote - Islamabad & Lahore
- Remote: yes

## Summary

Lead technical support engineering teams across multiple customer segments and business units at a fast-growing fleet operations platform, responsible for building scalable operations, developing managers, and partnering across product and engineering to improve support quality and efficiency. This role suits experienced support leaders who can balance hands-on incident leadership with strategic organizational design and who thrive in high-volume, data-driven environments.

_Our summary, not Motive's wording._

## Skills named

Confluence, Jira, Salesforce, Tableau

## Required

- 6+ years leading technical support teams with manager experience
- Hands-on background in technical support engineering or technical operations
- Experience managing multiple teams or business segments
- Track record handling complex escalations and incidents
- Strong performance managing and coaching managers and senior individual contributors
- Deep knowledge of support metrics (CSAT, SLA, FCR, backlog health)
- Ability to operate strategically and tactically
- Cross-functional partnership with product, engineering, and customer success

## Nice to have

- Technical degree in Computer Science or Engineering
- Salesforce hands-on experience including case management and workflows
- Tableau or similar BI tool experience
- Familiarity with Jira and Confluence
- Data-driven support strategy experience with segmentation and cohort analysis
- Prior experience in IoT, telematics, or fleet management

Apply on Motive's site: https://job-boards.greenhouse.io/gomotive/jobs/8021088002