# Lead Medical Support Assistant (Call Center)

Hiring organization: [Veterans Health Administration](https://career.thegoodapps.co/organizations/veterans-health-administration)

Canonical page: https://career.thegoodapps.co/jobs/dcf9e8ce-885e-47df-b46d-804e7f8f7c8e

Listed on Veterans Health Administration's own careers site. Applications go to them directly.

- Seniority: Lead / Staff / Principal
- Location: San Bruno, CA
- Salary: 67439 – 87673 USD per year

## Summary

This is a leadership role in a VA call center where the successful candidate will supervise medical support staff while managing patient contacts across multiple communication channels and coordinating care access. The position suits someone with call center experience and healthcare familiarity who can train staff, prioritize workloads, and handle complex scheduling in a fast-paced clinical environment.

_Our summary, not Veterans Health Administration's wording._

## Skills named

Medical Terminology

## Required

- One year of experience at GS-06 level or equivalent
- Advanced knowledge of medical terminology and clinical flow processes for access to care
- Skill in communicating with interdisciplinary teams
- Ability to utilize advanced patient systems across multiple clinics
- Ability to organize work, set priorities, and delegate tasks
- Ability to provide staff development and training
- Ability to manage staffing and workflow priorities
- U.S. citizenship
- High school diploma or equivalent
- English language proficiency in spoken and written form
- Physical ability to stand, lift, carry, sit, stoop, bend, pull, and push as needed

## Nice to have

- Call center experience

Apply on Veterans Health Administration's site: https://www.usajobs.gov/job/891687000