# Principal Customer Success Manager, Email

Hiring organization: [Postscript](https://career.thegoodapps.co/organizations/postscript)

Canonical page: https://career.thegoodapps.co/jobs/dce3d2c2-6545-44ab-82fd-b3c5a27f1ba2

Listed on Postscript's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Location: Remote
- Remote: yes
- Salary: 117000 – 141000 USD per year

## Summary

Postscript seeks a Customer Success Manager to lead email strategy across their product, managing flagship accounts while building repeatable playbooks and frameworks that scale best practices across the broader team. This hybrid role combines hands-on account management with strategic program development, suited to someone with CSM experience who has also designed training materials and influenced product direction.

_Our summary, not Postscript's wording._

## Skills named

Email Marketing, Shopify

## Required

- Proven Customer Success Management experience
- Email marketing expertise or focus
- Experience building playbooks and enablement materials
- Ability to work with data and reporting
- Cross-functional communication across multiple levels
- Comfort operating in ambiguous environments

## Nice to have

- Background with alpha/beta program scaling
- Project management experience managing complex workstreams
- Point of view on ecommerce email strategy

Apply on Postscript's site: https://job-boards.greenhouse.io/postscript/jobs/8659896002