# Managed Services Consultant - Specialist

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/dc51718a-de23-4f5d-b393-0546b1aff081

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

This role leads strategy and architecture for enterprise contact center customers on Sprinklr's platform, advising senior stakeholders on omnichannel service design, automation, and AI-driven transformation. It suits experienced solution consultants and contact center architects who want to shape large-scale customer experience programs and mentor delivery teams.

_Our summary, not Sprinklr's wording._

## Skills named

Automation, SIP, VoIP Systems

## Required

- 8+ years in managed services, CCaaS, solution consulting, or customer service technology transformation
- Deep expertise in Sprinklr CCaaS including digital, voice, omnichannel, automation, and AI
- Strong contact center architecture knowledge including IVR, routing, automation, case orchestration, and governance
- Understanding of telephony and cloud contact center technologies (VoIP, SIP, CTI, ACD)
- Experience leading API, CRM, telephony, and enterprise workflow integrations
- Ability to translate business challenges into scalable technical solutions and transformation roadmaps
- Strong executive communication and stakeholder management capabilities

## Nice to have

- Enterprise transformation program leadership experience
- Advanced AI-led service transformation and automation strategy expertise
- Social and digital engagement ecosystem experience
- CCaaS certifications (Genesys, Cisco, or Avaya)

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Haryana---Gurgaon/Managed-Services-Consultant---Specialist_113197-JOB