# Associate Director, Customer Experience Operations

Hiring organization: [Ro](https://career.thegoodapps.co/organizations/ro)

Canonical page: https://career.thegoodapps.co/jobs/dc273a70-0239-4a75-b4e7-3f04b8cfda7f

Listed on Ro's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 152000 – 175000 USD per year

## Summary

Ro is seeking an Associate Director to oversee the company's outsourced customer service operations across multiple business process outsourcing partners, leading senior managers who supervise frontline teams while ensuring consistent quality and patient satisfaction. This role suits operations leaders with BPO management experience who excel at building accountability, streamlining processes, and motivating distributed teams.

_Our summary, not Ro's wording._

## Skills named

Data Analysis

## Required

- Lead and develop senior customer experience managers
- Oversee BPO partner performance and accountability
- Own outsourced Member Experience operations outcomes
- Collaborate with internal stakeholders on alignment

## Nice to have

- Experience streamlining workflows and strengthening processes
- Background with CRM platforms and automation tools
- Experience translating data insights into operational improvements

Apply on Ro's site: https://jobs.lever.co/ro/c8c616bc-7449-43e1-ac53-1637e7d183cc/apply