# Sr. Manager - Sales Support

Hiring organization: [Lumos Networks](https://career.thegoodapps.co/organizations/lumos-networks)

Canonical page: https://career.thegoodapps.co/jobs/dc084c17-2b5e-4d1f-950a-206675d764cf

Listed on Lumos Networks's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: United States of America (USA), Remote
- Remote: yes

## Summary

Lead sales support teams managing order fulfillment and service delivery operations for a fiber internet provider's business and enterprise customers. This role suits experienced operations leaders comfortable with both people management and cross-functional problem-solving in a high-growth telecom environment.

_Our summary, not Lumos Networks's wording._

## Skills named

Five9

## Required

- 6+ years in sales support, service delivery, or sales operations
- 3+ years leading and developing teams
- Experience with sales order workflows and call center operations
- Understanding of Business, Enterprise, or MDU service delivery
- Ability to establish and manage KPIs and productivity goals
- Strong analytical and problem-solving skills
- Experience with Calabrio, Five9, or similar workforce management platforms

## Nice to have

- Background in telecommunications or similar service-based environment
- Proven track record improving sales order or service delivery processes to reduce cycle times
- Experience leading call center or service delivery operations with staffing responsibility
- Demonstrated success partnering across Sales, Engineering, and Field Operations teams

Apply on Lumos Networks's site: https://job-boards.greenhouse.io/lumosfiber/jobs/5412894008