# IT Customer Solutions Supervisor (Technology Service Desk)

Hiring organization: [U.S. House of Representatives](https://career.thegoodapps.co/organizations/u-s-house-of-representatives)

Canonical page: https://career.thegoodapps.co/jobs/db7a2eb4-ce2f-462c-be97-741321000b0b

Listed on U.S. House of Representatives's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: Washington, DC
- Salary: 122345 – 132143 USD per year

## Summary

This role supervises a 24/7 technology service desk supporting the U.S. House of Representatives, overseeing team operations, performance metrics, and incident escalation. It suits someone with IT customer support background who enjoys managing people and can work flexible shifts in a high-volume environment.

_Our summary, not U.S. House of Representatives's wording._

## Skills named

Incident Management, Performance Management, Technical Troubleshooting

## Required

- Bachelor's degree or equivalent education and work experience
- Minimum 5 years progressive IT customer support or service desk experience
- Minimum 2 years direct supervisory experience managing onsite and remote staff
- Knowledge of IT service desk operations, incident management, and customer support best practices
- Experience managing performance, scheduling, and service delivery in fast-paced technical support
- Leadership and communication skills
- Ability to support 24/7/365 operation including on-call rotation and flexible shifts
- Satisfactory completion of criminal history records check and pre-employment drug test

## Nice to have

- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related technical field

Apply on U.S. House of Representatives's site: https://www.usajobs.gov/job/891303400