# Technical Support Engineer III (CONUS)

Hiring organization: [F5](https://career.thegoodapps.co/organizations/f5)

Canonical page: https://career.thegoodapps.co/jobs/db3bdfc4-c008-42f6-8a5e-259b099c2469

Listed on F5's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Salary: 81600 – 122400 USD per year

## Summary

A senior technical support role at F5 where you'll troubleshoot complex networking and security issues for federal customers, handling multiple cases independently while working overnight shifts in Spokane. This suits experienced support engineers comfortable with production environments, networking protocols, and supporting customers with minimal supervision.

_Our summary, not F5's wording._

## Skills named

Cryptography, Distributed Denial-Of-Service (DDoS), DNS, Linux, Microsoft Windows, Salesforce Service Cloud, SSL/TLS, TCP/IP, Unix, Virtualization, VPN Clients, Web Application Security

## Required

- 5 years of professional technical support experience with relevant technologies
- Fluent in reading, writing, and speaking English including technical terminology
- Reside in Greater Spokane, WA region and able to commute to Spokane Valley office
- Work shift schedule 5pm-7pm PST to 4am-6am PST, 4x10 including one weekend day
- Ability to troubleshoot hardware and software issues across Levels 1-3
- Manage multiple cases and escalations with limited mentoring

## Nice to have

- Bachelor's degree or equivalent academic credential
- Hands-on experience with WAN operations, network protocols, TCP/IP, OSI Model
- Experience with UNIX or Linux, specifically Red Hat
- VMware or equivalent hypervisor experience
- Network hardware experience
- Exposure to network security domains (Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls)
- Salesforce Service Cloud experience
- Multiple language skills

Apply on F5's site: https://ffive.wd5.myworkdayjobs.com/en-US/f5jobs/job/Liberty-Lake/Technical-Support-Engineer-III--CONUS-_RP1037477-1