# Customer Success Manager, Commercial East

Hiring organization: [Vanta](https://career.thegoodapps.co/organizations/vanta)

Canonical page: https://career.thegoodapps.co/jobs/da0ed77a-ed25-427e-abe4-82e2354cd857

Listed on Vanta's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote U.S.
- Remote: yes
- Salary: 138000 – 162000 USD per year

## Summary

This role manages customer relationships and business growth for mid-market security and compliance software clients after they sign on, handling renewals, expansions, and ensuring customers achieve their compliance goals. It suits someone with deep SaaS customer success experience who enjoys building executive relationships and has or is willing to learn security and compliance concepts.

_Our summary, not Vanta's wording._

## Skills named

GDPR, HIPAA

## Required

- 5+ years of Customer Success experience at a SaaS company
- Extensive experience engaging with C-level executives and building trusted relationships
- Demonstrated track record of hitting retention targets and keeping customers happy long-term
- Technical competency to understand software platforms and work with technical customers
- Strong communication and critical thinking skills
- High empathy for customers with proven ability to resolve their business issues

## Nice to have

- Experience in the security or compliance industry
- Openness to using AI tools to improve efficiency and impact

Apply on Vanta's site: https://jobs.ashbyhq.com/vanta/72c428b2-eaf0-4fc4-8509-8616d4be1a38/application