# HD Analyst II

Hiring organization: [RBI](https://career.thegoodapps.co/organizations/rbi)

Canonical page: https://career.thegoodapps.co/jobs/d91d8252-7c3e-4e81-b503-acb3a4c5eebf

Listed on RBI's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Corp - Syracuse Corporate Office

## Summary

This is a technical support role for a large restaurant company, helping restaurant staff troubleshoot IT issues across point-of-sale and back-office systems. The position suits someone with helpdesk experience who is comfortable working in a fast-paced, multi-shift environment.

_Our summary, not RBI's wording._

## Skills named

Microsoft Office, Microsoft Windows, SD-WAN, VPN Clients

## Required

- 2+ years IT support or helpdesk experience
- Knowledge of PC systems and restaurant management applications
- Ability to diagnose and document system issues
- Work effectively under pressure with minimal supervision

## Nice to have

- Experience with helpdesk software and remote support tools
- Retail experience with POS and inventory systems
- Experience in 24/7 or multi-shift environments
- Understanding of corporate networking infrastructure and VPN
- Good analytical skills

Apply on RBI's site: https://rbi.wd3.myworkdayjobs.com/en-US/RBI_External_Career_Site/job/Corp---Syracuse-Corporate-Office/HD-Analyst-II_R3262