# Customer Success Manager

Hiring organization: [Confido](https://career.thegoodapps.co/organizations/confido)

Canonical page: https://career.thegoodapps.co/jobs/d79b698b-bcc1-43b7-a46e-6ee02e3a6637

Listed on Confido's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Salary: 150000 – 190000 USD per year

## Summary

A Customer Success Manager role at an AI infrastructure platform for consumer product brands, responsible for managing customer relationships, driving revenue retention and expansion, and serving as the bridge between customers and internal product teams. This suits someone with SaaS B2B experience who combines commercial acumen with a customer-first approach and is ready to work in-office in New York.

_Our summary, not Confido's wording._

## Required

- 3+ years in Customer Success, Account Management, or customer-facing B2B SaaS role
- Demonstrated ownership of net revenue retention metrics
- Commercial mindset with experience in account growth and renewals
- Data-driven approach to book management using health scores and usage data
- Comfortable operating in and improving playbooks and processes
- Based in or willing to relocate to NYC; in-office 5 days a week

Apply on Confido's site: https://jobs.ashbyhq.com/confido/75780206-099c-4c02-8287-bcb2fbf4f178/application