# Staff Customer Operations Manager

Hiring organization: [Crusoe](https://career.thegoodapps.co/organizations/crusoe)

Canonical page: https://career.thegoodapps.co/jobs/d6dcf12d-906b-4964-b984-60d7bed22995

Listed on Crusoe's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Location: Sunnyvale, CA
- Salary: 170000 – 190000 USD per year

## Summary

Lead Crusoe's customer feedback systems and market intelligence to shape product strategy and operations for an AI infrastructure company. This role connects customer signals to executive decisions, competitive analysis, and product planning in a rapidly evolving AI compute market.

_Our summary, not Crusoe's wording._

## Skills named

Cloud Infrastructure, Competitive Intelligence

## Required

- 8+ years in customer operations, Voice of Customer, CX strategy, or consulting
- Technical fluency in AI platforms, cloud infrastructure, or developer tooling
- Ability to read and interpret technical documentation and support tickets
- Strong executive writing skills
- Proven ability to influence without direct authority
- Experience building operating frameworks in ambiguous environments

## Nice to have

- Hands-on experience prototyping and operationalizing workflows with AI tools
- Experience at an AI lab, GPU cloud, hyperscaler, or inference platform
- Background building competitive intelligence or Voice of Customer programs
- Skill in translating technical insights into business cases

Apply on Crusoe's site: https://jobs.ashbyhq.com/Crusoe/9ded2482-7fb5-470a-9422-774933f79d7b/application