# Consumer Group Expert Services Operations - Program Design & Operations

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/d6504cdd-6366-44e7-90e7-eb7c690f9174

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: San Diego, CA
- Salary: 131500 – 199500 USD per year

## Summary

Lead the operational design and governance of Intuit's Expert Network, building the frameworks and standards that enable tax professionals and financial advisors to deliver consistent service across multiple business lines and seasonal peaks. This role suits someone skilled at translating complex program requirements into clear, executable standards and thriving on work that directly shapes customer experience.

_Our summary, not Intuit's wording._

## Skills named

Content Strategy

## Required

- 5-7 years in program management, service delivery operations, or content strategy
- Experience designing and governing operational frameworks at scale
- Customer-centered approach to program design
- Ability to manage complex interdependencies in seasonal, high-stakes environments
- Cross-functional collaboration and influencing without direct authority

## Nice to have

- Background in tax services, financial services, or SaaS
- Familiarity with knowledge management systems or quality assurance frameworks for expert workforces
- Industry certifications or professional development in service delivery operations or quality program management

Apply on Intuit's site: https://jobs.intuit.com/job/san-diego/consumer-group-expert-services-operations-program-design-and-operations/27595/99196653888