# Product Support Specialist

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/d40a0c82-c78d-4f9c-87d9-c8f65e980c75

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Salary: 131040 – 210000 USD per year

## Summary

You'll provide expert technical support to businesses building with Claude, handling complex API debugging and infrastructure integration issues that require hands-on investigation alongside engineers. This role suits someone with several years of escalated support experience who thrives investigating hard problems and scaling solutions across a customer base.

_Our summary, not Menlo Ventures Portfolio's wording._

## Skills named

Bash (Scripting), Git, JavaScript, OAuth, Python, Security Assertion Markup Language (SAML), Single Sign-On (SSO), SQL

## Required

- Several years of technical product support experience at a high-growth tech company with hands-on API debugging
- Experience supporting enterprise or strategic accounts
- Fluency with APIs and technical SaaS products
- Experience troubleshooting SSO, SAML, and OAuth authentication flows
- Ability to thrive in fast-paced, reactive situations while meeting support metrics
- Strong user empathy and support case lifecycle mastery
- Clear written communication with attention to detail
- Persistence and curiosity in tracking down and fixing bugs
- Deep sense of ownership and genuine interest in the products

## Nice to have

- Comfort with command line interfaces and basic scripting
- SQL proficiency for querying logs and investigating issues
- Understanding of LLM capabilities, practical applications, and current limitations
- Familiarity with enterprise networking concepts and IT infrastructure
- Familiarity with Git workflows and version control concepts
- Experience supporting government or public sector customers
- Background in team lead roles or managing contract/vendor support teams

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/4979585008