# Account Manager, Customer Excellence (Level II)

Hiring organization: [The Greenbrier Companies](https://career.thegoodapps.co/organizations/the-greenbrier-companies)

Canonical page: https://career.thegoodapps.co/jobs/cb835790-80d1-4e0b-9c2d-118c944c3d77

Listed on The Greenbrier Companies's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Lake Oswego, OR
- Remote: yes

## Summary

This is a mid-level customer account management role supporting relationships and day-to-day operations for Greenbrier's freight rail equipment customers. The position coordinates solutions to routine and moderately complex account issues while analyzing customer data to drive satisfaction and process improvements.

_Our summary, not The Greenbrier Companies's wording._

## Skills named

Microsoft Office, Salesforce

## Required

- Bachelor's degree in business, communications, supply chain, or related field, or equivalent education and experience
- Minimum three years of account management, customer relationship management, customer service, or related professional experience
- Strong written and verbal communication skills
- Ability to independently manage moderately complex assignments and prioritize competing demands
- Analytical and problem-solving skills within established policies
- Ability to review data, identify trends, and support decisions
- Working knowledge of customer engagement, retention, inquiry resolution, and relationship management practices
- Ability to adapt to established processes and escalate appropriately
- Proficiency with Microsoft Office applications and ability to learn CRM and business systems

## Nice to have

- Proficiency in Salesforce or other CRM software
- Knowledge of railcar leasing and asset lifecycle management
- Ability to work on-site at Lake Oswego, Oregon office

Apply on The Greenbrier Companies's site: https://careers-gbrx.icims.com/jobs/5682/account-manager%2c-customer-excellence-%28level-ii%29/job