# Premium Support Engineer (NYC, Weekend Shift)

Hiring organization: [Replit](https://career.thegoodapps.co/organizations/replit)

Canonical page: https://career.thegoodapps.co/jobs/ca280966-a806-4196-b7e3-5958242a3949

Listed on Replit's own careers site. Applications go to them directly.

- Employment type: full time
- Location: New York, NY
- Remote: yes
- Salary: 185000 – 210000 USD per year

## Summary

This role supports Replit's most valuable customers by troubleshooting complex technical issues and managing incidents under tight service-level agreements. It suits experienced support engineers who thrive in fast-paced environments and can combine deep debugging skills with clear communication during customer crises.

_Our summary, not Replit's wording._

## Skills named

JavaScript, Linear, Python, Slack, Zendesk

## Required

- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages
- Excellent written and verbal communication under time pressure
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
- Ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- Proactive, ownership-driven mindset with genuine empathy for customers

## Nice to have

- Has used Replit in the last 3 to 6 months
- Experience working with IDEs, terminals, or other common developer tools
- Experience with AI tools like Claude or ChatGPT

Apply on Replit's site: https://jobs.ashbyhq.com/replit/0a94327b-52c0-41d1-931f-b2aca5e90c1f/application