# CX Knowledge Architect

Hiring organization: [Notion](https://career.thegoodapps.co/organizations/notion)

Canonical page: https://career.thegoodapps.co/jobs/c866db4e-57b7-43d0-8d82-2f6cf65ad89f

Listed on Notion's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 136000 – 160000 USD per year

## Summary

This role leads the design and maintenance of Notion's internal customer support knowledge base, ensuring support teams can quickly find accurate information as the product scales. It suits someone experienced in knowledge management systems who can balance information architecture, content governance, and AI-assisted tools while coordinating across product, legal, and support teams.

_Our summary, not Notion's wording._

## Skills named

Data Analysis, Information Architecture, Knowledge Management, Technical Writing

## Required

- End-to-end ownership of a knowledge system or knowledge management program
- Design and scale information architecture with governance models
- Build durable processes for content creation, review, and maintenance across multiple contributors
- Establish and enforce quality standards and content freshness programs
- Cross-functional coordination with CX, Product, Engineering, and Legal teams

## Nice to have

- Experience optimizing knowledge systems for AI retrieval
- Familiarity with content automation and AI-assisted QA tools
- Background in support readiness or launch coordination
- Experience with modular, reusable content design patterns

Apply on Notion's site: https://jobs.ashbyhq.com/notion/4c7683fa-fe37-44d9-aa3f-2f57a37c11f8/application