# Regional Customer Operations Lead

Hiring organization: [Beckman Coulter](https://career.thegoodapps.co/organizations/beckman-coulter)

Canonical page: https://career.thegoodapps.co/jobs/c4e16a03-67d0-43f9-8989-afbe2314c96c

Listed on Beckman Coulter's own careers site. Applications go to them directly.

- Seniority: Mid
- Salary: 39000 – 59000 EUR per year

## Summary

This role bridges global and regional customer operations for a diagnostics company, managing instrument fulfillment, escalations, and supply chain coordination while ensuring local market needs align with global standards. It suits someone who thrives in matrix environments, enjoys solving complex customer problems, and can balance standardized processes with regional flexibility.

_Our summary, not Beckman Coulter's wording._

## Skills named

Kaizen

## Required

- Bachelor's degree or equivalent extensive customer-facing experience
- Understanding of customer care processes and escalation management
- Ability to assess complex situations independently and drive resolution
- Cross-functional coordination and matrix organization experience
- Ability to work autonomously and adapt to changing business needs
- ~5% travel capability including overnight trips

## Nice to have

- Experience with DBS tools (PSP, Kaizen, Standard Work)
- Fluency in English and at least one additional European language
- Experience in Life Sciences, Medical Devices, or Diagnostics industry

Apply on Beckman Coulter's site: https://danaher.wd1.myworkdayjobs.com/en-US/DanaherJobs/job/Buccinasco-Milano-Italy/Regional-Customer-Operations-Lead_R1315820-1