# Technical Support Manager

Hiring organization: [Sigma Computing](https://career.thegoodapps.co/organizations/sigma-computing)

Canonical page: https://career.thegoodapps.co/jobs/c45800be-0369-4c35-8831-b370f50766c5

Listed on Sigma Computing's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: New York, NY
- Salary: 140000 – 170000 USD per year

## Summary

Lead a technical support team for Sigma's data platform, managing engineers while driving process improvements and customer satisfaction metrics. This role suits experienced support leaders with strong technical foundations in databases and data platforms who want to mentor teams in a fast-paced SaaS environment.

_Our summary, not Sigma Computing's wording._

## Skills named

Amazon Redshift, Amazon Web Services (AWS), Data Modeling, Google BigQuery, Snowflake, SQL

## Required

- 5+ years supporting data platforms in enterprise
- 2+ years managing people
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or closely related technical field
- Computer Science fundamentals
- Strong domain expertise in databases and business intelligence
- Proficiency with CDW environment and concepts
- Proficiency in SQL and data modeling
- Track record building customer trust and resolving issues quickly
- Strong verbal and written communication skills

## Nice to have

- Experience managing a team supporting a SaaS product
- Experience with Snowflake, Redshift, or BigQuery
- Knowledge of GCP or AWS
- Startup experience

Apply on Sigma Computing's site: https://job-boards.greenhouse.io/sigmacomputing/jobs/7767927003