# Retail Operations Manager, TurboTax - Chicagoland Metro

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/c16b008a-2862-4e4e-97e1-e8ae850f469f

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: null
- Location: Chicago, IL
- Salary: 43 – 59 USD per hour

## Summary

Lead a retail tax preparation center in the Chicago area as a Retail Operations Manager, managing staff, customer experience, and store performance while leveraging tax expertise to support complex filings. This role suits experienced retail or service leaders with people management skills who want to combine operational responsibility with direct customer impact during tax season.

_Our summary, not Intuit's wording._

## Skills named

Microsoft Office, Tax Preparation

## Required

- 3+ years retail management, service industry leadership, or customer-facing leadership experience
- Prior experience as a people manager
- Proven track record managing KPIs and achieving operational benchmarks
- Experience resolving escalated customer complaints

## Nice to have

- Extensive prior experience preparing individual tax returns
- Active EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney credential with strong tax preparation experience

Apply on Intuit's site: https://jobs.intuit.com/job/chicago/retail-operations-manager-turbotax-chicagoland-metro/27595/93513712656