# Vice President, Global Incident Management

Hiring organization: [FIS](https://career.thegoodapps.co/organizations/fis)

Canonical page: https://career.thegoodapps.co/jobs/c12195fb-77c1-4e56-934e-8578ab2a7c6d

Listed on FIS's own careers site. Applications go to them directly.

- Seniority: Executive
- Location: US FL JAX 347

## Summary

FIS seeks a seasoned executive to establish and lead enterprise-wide incident management practices across its global financial services operations, setting the standard for how major outages and crises are coordinated and resolved. This role suits someone with deep experience commanding incident response in mission-critical environments who is energized by high-stakes decision-making and building durable organizational capabilities from the ground up.

_Our summary, not FIS's wording._

## Skills named

Digital Operational Resilience Act (DORA), GDPR, IT Service Management (ITSM), ITIL

## Required

- 15+ years in incident management, technology, site reliability, or resilience leadership
- Significant experience leading major incident command at enterprise scale
- Track record of measurably reducing MTTR and incident recurrence in complex, mission-critical, 24x7 environments
- Command presence and composure under high-stakes situations
- Ability to brief and influence at C-suite level
- Experience building or transforming an incident or resilience function
- Deep knowledge of modern resilience practices including ITIL, ITSM, and SRE principles

## Nice to have

- Background in financial services, payments, cloud, or other regulated high-availability sectors
- Familiarity with operational resilience frameworks such as DORA, SEC, and GDPR

Apply on FIS's site: https://fis.wd5.myworkdayjobs.com/en-US/SearchJobs/job/US-FL-JAX-347/Vice-President--Global-Incident-Management_JR0308842