# Senior Service Desk Analyst

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/c0f4fb77-3a0b-4dd7-a9f0-9a397b7e2c5e

Listed on Intuit's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Atlanta, GA

## Summary

A senior technical support role focused on resolving complex IT infrastructure issues for internal employees across Windows and macOS environments. This position suits experienced service desk professionals who thrive on independent problem-solving, mentoring junior staff, and driving continuous improvement across support operations.

_Our summary, not Intuit's wording._

## Skills named

Active Directory, Bash (Scripting), Encryption, Futures Exchange, Jira, macOS, Microsoft Excel, Microsoft Windows, Power BI, PowerShell, Python, Qlik Sense, ServiceNow, Tableau, VPN Clients

## Required

- 5+ years service desk or desktop support experience for PC and Mac
- Advanced knowledge of Windows and macOS operating systems
- Advanced knowledge of Exchange, Active Directory, and software distribution systems
- Advanced knowledge of enterprise security tools
- Experience with ITSM tools like ServiceNow and JIRA
- Strong problem-solving and troubleshooting skills
- Ability to work independently and collaborate within a team

## Nice to have

- Associate's degree in computer technology or equivalent (Bachelor's in Computer Science preferred)
- ACMT, ITILv4, CCNA, AWS, MCSE certifications
- Analytics tools exposure (Tableau, Power BI, Qlik, Excel, Python)
- PowerShell or bash scripting experience
- Executive support experience in medium-to-large corporate environment

Apply on Intuit's site: https://jobs.intuit.com/job/atlanta/senior-service-desk-analyst/27595/100404608672