# Jr. End User Support Technician

Hiring organization: [Lumos Networks](https://career.thegoodapps.co/organizations/lumos-networks)

Canonical page: https://career.thegoodapps.co/jobs/c054305a-8eca-4643-b20f-29afdce9ced4

Listed on Lumos Networks's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Entry
- Location: Daleville, VA
- Salary: 49200 – 55000 USD per year

## Summary

Lumos seeks a hands-on IT technician to troubleshoot and resolve end-user technical issues across their fiber-optic network company, managing hardware, software, and user accounts while providing Tier 2 guidance to the helpdesk team and participating in on-call support. This role suits someone with foundational IT troubleshooting skills who enjoys both solving problems independently and traveling to support remote locations.

_Our summary, not Lumos Networks's wording._

## Skills named

.NET, Apple iOS, Microsoft Office

## Required

- High school diploma or equivalent
- 2+ years IT technician or technical support experience
- Microsoft networking proficiency
- Cisco networking familiarity
- .NET environment experience
- Microsoft Office knowledge
- Hardware and software troubleshooting ability
- IP phone systems experience
- iOS and Android device support
- LAN/WAN troubleshooting skills
- Ability to lift and transport equipment up to 50 lbs
- Travel to Lumos locations as needed

## Nice to have

- Associate degree
- Microsoft Certified Professional (MCP) in Windows 11
- CompTIA A+ Certification
- CompTIA Network+ Certification

Apply on Lumos Networks's site: https://job-boards.greenhouse.io/lumosfiber/jobs/5414490008