# Staff Customer Experience Strategist

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/c03e6380-69d8-4853-89a4-f87fbf4cd341

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Staff
- Location: Mountain View, CA
- Salary: 160000 – 227000 USD per year

## Summary

This role owns the end-to-end customer experience for Intuit's workforce management platform, working at the intersection of strategy, product, and operations to simplify payroll, HR, and compliance tools as businesses grow. It suits experienced CX or product strategists who can translate customer insights into business cases, influence cross-functional teams, and drive measurable improvements in satisfaction and retention.

_Our summary, not Intuit's wording._

## Skills named

Data Analysis, Journey Mapping, Payroll, SaaS

## Required

- 6+ years in Customer Experience, Product Management, or Service Strategy in complex SaaS or services
- Deep understanding of customer behavior across business growth stages
- Strong analytical skills to synthesize qualitative and quantitative data
- Ability to influence cross-functional teams without direct authority
- Compelling communication and storytelling ability

## Nice to have

- Experience with Payroll, HRIS, HCM, or employer services products
- Familiarity with SMB-to-mid-market growth dynamics
- Experience designing AI and human intelligence service experiences

Apply on Intuit's site: https://jobs.intuit.com/job/mountain-view/staff-customer-experience-strategist/27595/98102226512