# Senior Customer Success Manager - CCaaS

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/bf6d2b27-4480-49a0-86d3-9d8d1d26889c

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Brasil - Remote
- Remote: yes

## Summary

This role partners with enterprise marketing teams to maximize their value from Sprinklr's marketing and social platform, combining product expertise with strategic advising to drive adoption and ROI. It suits experienced MarTech professionals who excel at translating business goals into platform configurations and building relationships across complex customer organizations.

_Our summary, not Sprinklr's wording._

## Skills named

Campaign Management, Google Ads, Khoros, Salesforce Marketing Cloud, Stakeholder Management

## Required

- 6+ years in MarTech, AdTech, or digital media consulting
- Fluency in Spanish and English (verbal and written)
- Deep experience in campaign setup, media planning, or brand marketing strategy
- Understanding of omnichannel marketing strategy and platform analytics
- Ability to configure and optimize workspace and tagging structures
- Executive-level presentation and stakeholder management skills
- Data fluency with telemetry, product usage, and marketing KPIs

## Nice to have

- Prior experience implementing or scaling Sprinklr or similar platforms
- Deep familiarity with social ad platforms and social listening taxonomy
- Experience leading digital transformation projects or global rollouts
- PMP, Agile, or relevant certification
- Fluency in campaign lifecycle management tools
- Experience advising CMOs and Digital Transformation leaders

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/Brasil---Remote/Senior-Customer-Success-Manager---CCaaS_112883-JOB