# Partner Success Center Agent

Hiring organization: [AST SpaceMobile](https://career.thegoodapps.co/organizations/ast-spacemobile)

Canonical page: https://career.thegoodapps.co/jobs/bf4ba50d-ad45-47be-90a1-6fa76c87da88

Listed on AST SpaceMobile's own careers site. Applications go to them directly.

- Location: Lanham, MD

## Summary

This is an operational customer support role for a satellite broadband company, focusing on incident intake, monitoring coordination, and customer communication during service issues. It suits someone with telecom operations experience who can stay organized and calm while coordinating between technical teams and customers across global time zones.

_Our summary, not AST SpaceMobile's wording._

## Skills named

Confluence, Incident Management, ITIL, Microsoft Outlook, Microsoft SharePoint, Open RAN, ServiceNow

## Required

- Bachelor's degree in Telecommunications, Electronics, IT, Computer Science, or related discipline
- 2–5 years experience in telecom service assurance, NOC support, customer operations, or incident management
- Strong understanding of incident management fundamentals
- Working knowledge of telecom service domains including RAN, core, transport, OSS/NMS, gateway, and satellite service chains
- Strong customer-facing communication skills written and verbal
- High attention to detail and disciplined documentation
- Ability to remain calm during high-severity incidents and time-critical situations
- Strong coordination skills across Service Assurance, Managed Services, NOC, and engineering teams
- Proficiency with ITSM or incident management tools
- Ability to work in fast-paced operational environment with shift-based coverage if required
- Ability to support extended incident bridges during major outages

## Nice to have

- ITIL Foundation or service management certification
- Experience supporting mobile, satellite, or hybrid telecom networks in regional or global operations
- Prior experience in 24×7 operational environments
- Exposure to OSS/NMS dashboards and operational monitoring views

Apply on AST SpaceMobile's site: https://ast-science.com/company/careers/?gh_jid=4667536005