# Director, Global Workforce Optimization

Hiring organization: [StubHub](https://career.thegoodapps.co/organizations/stubhub)

Canonical page: https://career.thegoodapps.co/jobs/bf34ca5c-6720-46e3-ba09-1940c9cd1916

Listed on StubHub's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: Atlanta, GA
- Salary: 200000 – 225000 USD per year

## Summary

StubHub seeks a Director to lead workforce planning and optimization across their global customer support organization, balancing internal teams with outsourced partners. This role suits experienced operations leaders who excel at translating business demand into staffing strategies and driving efficiency through data-driven performance management.

_Our summary, not StubHub's wording._

## Skills named

Contract Negotiation, Data Modeling, Forecasting, Vendor Management, Workforce Planning

## Required

- 10+ years operations leadership experience
- Lead global teams across multiple locations
- Develop and execute workforce strategies including forecasting and scheduling
- Own outsourced partner contract negotiations and pricing structures
- Define and report productivity metrics (occupancy, utilization, handle time)
- Collaborate cross-functionally with HR, finance, and operations leadership
- Design organizational structures and governance frameworks
- Experience managing large-scale operations (300K contacts/month)

## Nice to have

- Customer service industry experience
- Advanced analytical and communication skills
- Out-of-the-box problem solving
- Change management experience

Apply on StubHub's site: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4956398101