# Senior Technical Customer Success Manager

Hiring organization: [Kong Company](https://career.thegoodapps.co/organizations/kong-company)

Canonical page: https://career.thegoodapps.co/jobs/bbe05186-bf11-4aca-b9f3-cbd9b44821f5

Listed on Kong Company's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Texas, United States
- Remote: yes
- Salary: 120000 – 160000 USD per year

## Summary

A technical customer success role focused on helping Kong customers realize value from API and microservices technologies. This suits someone who enjoys working hands-on with customers, understands cloud-native infrastructure, and wants to combine sales support with product advocacy in a fast-moving startup environment.

_Our summary, not Kong Company's wording._

## Skills named

CI/CD, Docker, Infrastructure As A Service (IaaS), Kubernetes, Microservices

## Required

- Portfolio management of commercial customers
- Understanding of cloud-native technologies and containerization
- Understanding of Kubernetes and microservices architecture
- Understanding of API management fundamentals
- Understanding of DevOps and CI/CD practices
- Strong organizational and communication skills
- Experience in SaaS, open source, or infrastructure software customer success

## Nice to have

- Experience coaching customers through their lifecycle in similar roles
- Experience with self-service technology and customer engagement tooling
- Familiarity with cloud computing IaaS platforms

Apply on Kong Company's site: https://jobs.ashbyhq.com/kong/71d2f4b2-8470-4f9a-a78f-e72ea19a839e/application