# Customer Success Manager (CSM) SAP Next Gen - Academy for Customer Success - Newtown Square (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/bb1b2f05-4d11-496a-8e35-9c793446df4d

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Newtown Square, PA
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level customer success program within SAP's structured academy for early-career professionals, combining classroom and field learning over 10 months before moving into direct customer-facing CSM roles. It suits graduates or early-career hires from consulting or account management backgrounds who want hands-on training in enterprise cloud solutions and customer retention strategies.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence (AI), SAP SuccessFactors

## Required

- 2–3 years of experience supporting customers and driving business transformation
- Consulting or account management background
- Ability to deliver strategic guidance and resolve customer issues
- Cooperative working style internally and externally
- Rapid learning and adaptation to changing environments
- Understanding of AI fundamentals, uses, and ethics
- Proficiency in English
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness

## Nice to have

- Business process or industry knowledge
- Growing foundation in emerging technologies beyond AI
- Knowledge in Finance & Spend Management (accounting, procurement, supplier management)
- Knowledge in Human Capital Management (HR, payroll, talent management)
- Knowledge in Supply Chain Management or related logistics/manufacturing
- Knowledge in Customer Experience (e-commerce, sales, service, marketing)
- Knowledge in Business Process Management or Automation
- Knowledge in data management, analytics, or application development

Apply on SAP's site: https://jobs.sap.com/job/Newtown-Square-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-Academy-for-Customer-Success-Newtown-Square-%28Hybrid%29-PA-19073/1415021533/